We want you to love your purchase. If you’re not fully satisfied, please read our return/refund guidelines.

1. Eligibility for Returns

• Products must be returned within 7 days of delivery.
• Items must be unused, unworn, and in their original packaging with tags intact.
• Customised, personalised, or made-to-order jewellery is non-returnable and non-refundable.

2. Process

• Contact our support team with your order details to initiate a return.
• Once approved, ship the product back to us at your expense.
• Upon inspection, a refund will be processed (excluding shipping charges).

3. Refund Timeline

• Refunds are issued within 7–10 working days after we receive the returned product.
• Refunds will be made to the original mode of payment.

4. Damaged or Incorrect Items

• If you receive a defective or wrong item, please notify us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.